Orders can be cancelled in full any time before dispatch. Contact us with your order number.
Once dispatched, an order cannot be cancelled — it falls under the returns policy instead.
If you are waiting on a backordered item and no longer want to wait, you can cancel for a full refund at any point before it ships.
Address or item changes are possible before dispatch. After that we cannot redirect a consignment.
Staging preview — policy wording for layout review.