We refund where product is faulty, damaged in transit, materially not as described, or where an eligible unopened return has been received.
Approved refunds are processed within three business days. Your bank or card issuer may take a further few days to show it.
Refunds go back to the original payment method. We cannot refund to a different card or account.
Where only part of an order is affected, we refund that part.
If you were charged twice for a single order, tell us and we will investigate and correct it.
Staging preview — policy wording for layout review.